Basingstoke, Hampshire, United Kingdom
Service Manager at Ciber UK
Information Technology and Services
Education
Newbury College of Further Education 1985 — 1987
BTEC ONC Science, Scence
Newbury College of Further Education 1985 — 1987
C&G Scientific Laboratory Assistant Certificate, Science
Harriet Costello Secondary School 1980 — 1985
4 GCE O'Levels
Experience
Ciber UK April 2012 - Present
Unemployed September 2011 - April 2012
Capgemini October 2007 - August 2011
Capgemini August 1989 - October 2007
Skills
Management, Continuous Improvement, Team Leadership, Business Process, Contract Management, MS Office Suite, IT Strategy, PMO, Customer Engagement, Governance, Sla, Team Management, BMC Remedy, Clarity, Financial Forecasting, Client Relationship..., Niku Workbench, Performance Management, Client Engagement, Service Delivery, Microsoft Office, Account Management, Financial Management, Business Process..., IT Outsourcing, Service Credit..., ITIL Certified, IT Service Management, Resource Management, Service Improvement, Incident Management, CRM, Problem Management, Outsourcing, Vendor Management, SLA, Problem Solving, ITIL, IT Management, Service Desk, IT Governance, Business Objects, Managed Services, Service Management, Project Portfolio..., Project Accounting, Offshoring, Managerial Finance, People Management, Customer Satisfaction