Glasgow, Glasgow City, United Kingdom
Conduct & Adherence Manager
Banking
Education
Institute of Financial Services 2013 — 2016
Certificate in Mortgage Advice and Practice (CeMap), Mortgages
Chartered Institute of Bankers in Scotland 2012 — 2012
Diploma, Complaint Handling
Chartered institute of Bankers in Scotland 2011 — 2012
Professional Certificate, Banking and Financial Support Services
First Aid Scotland
First Aider
Paisley Grammar School
Experience
Future Williams & Glyn Team - RBS July 2015 - Present
TSB September 2013 - July 2015
Tesco Bank October 2012 - September 2013
Tesco Bank November 2010 - October 2012
Camp Marist New Hampshire, US June 2010 - August 2010
Barclays Partner Finance formerly Clydesdale Financial Services April 2007 - June 2010
Skills
Payments, Credit Risk, Training Delivery, Coaching, Credit Cards, Financial Risk, Branch Banking, Interviews, Customer Experience, Finance, FSA, Private Banking, Retail Banking, Banking Relationships, Banking, Recoveries, Mobile Banking, Credit, Business Process Mapping, Relationship Management, KYC, Sanction, Debt Management, Loans, TCF, AML, Team Leadership, Collection Strategy, Credit Scoring, Customer Service, Team Management, Savings, Complaint Management, Complaints, Debit Cards, Risk Analysis, Chargebacks, Risk Analytics, Financial Services, Training, Cards, Residential Mortgages, Credit Management, Financial Regulation, Lending Solutions, Personal Banking, Anti Money Laundering, Operational Risk, Collections, Fraud Detection