Addlestone, Surrey, United Kingdom
Senior IT Manager, Client Services
Information Technology and Services
Education
University College (University of London), London, England, UK 1979 — 1983
Doctor of Philosophy (Ph.D.), Micobiology
Chelsea College (University of London), London, England, UK 1976 — 1979
Bachelor's Degree, Microbiology
Experience
EMC April 2013 - July 2014
EMC April 2008 - April 2013
EMC April 2006 - April 2008
EMC July 2002 - April 2006
EMC March 2000 - June 2002
Skills
Business Process..., Policies and Procedures, Video Conferencing, Operations Management, IT Management, Network and System..., Windows Server, Metrics (KPI, SLA, CSAT), Cloud Computing, Servers, Business Enablement..., Asset Management, Incident tracking, Project Management, Data Center, IT Operations, IT Service Management, Hardware, IT Strategy, Storage, Telecommunications, Vendor Management, Microsoft Exchange, Remote and Desk-side IT..., VMware, Service Delivery, Problem Management, Disaster Recovery, Process Design and..., Active Directory, Operating Systems, Problem Solving, Collaboration, Customer Service and..., Acquisition Integration, Leadership, Virtualization, ITIL