Manchester, United Kingdom
Senior Support Technician at YourIT
Information Technology and Services
Education
Università degli Studi di Sassari - Italy 2006 — 2009
Master Degree, Cultural Anthropology and Ethnology, 110/110 with honors
Universita' degli Studi di Sassari 2002 — 2006
Bachelor's degree, Cultural Heritage Protection, 110/110 with honors
Experience
Simple iD September 2014 - Present
Simple ID 2014 - 2014
CPL Integrated Services onsite in Hewlett-Packard Ireland Ltd. 2012 - 2013
CPL Integrated Services October 2011 - 2012
CPL Integrated Services onsite in Hewlett-Packard Ireland Ltd. 2011 - 2012
CPL Managed Services onsite in Hewlett-Packard Ireland Ltd. 2011 - 2011
CPL Managed Services onsite in Hewlett-Packard Ireland Ltd. 2010 - 2011
Ce.d.a.c., Centro Diffusione Attività Culturali January 2007 - January 2010
Skills
Sla, Customer Satisfaction, Employee Training, Report Writing, Great Motivator, SharePoint, Operating Systems, HP, Enthusiast, Technical Support, Software Installation, Avaya, Help Desk Support, Incident Management, XP, Call Centers, Software Documentation, Teamwork, Team Building, Windows XP, Service Delivery, SLA, Team Management, IT Management, Visio, Active Directory, Networking, Troubleshooting, Coaching, Windows 7, Time Management, Fast Learner, Windows, Service Desk, Citrix, Process Control, IT Operations, People Skills, Microsoft Office, Customer Service, Reliability, Management, ITIL, Data Analysis, Training, Escalations Management, System Administration, Team Leadership, IT Service Management, Avaya cms