Liverpool, United Kingdom
Capacity Planning and Optimisation Consultant at Royal Bank of Scotland (Rainbow Programme)
Financial Services
Education
Riversdale College 1991 — 1992
NEBSM Management, Business Management
Bowring Comprehensive School 1982 — 1987
Experience
JLL Consulting Ltd January 2015 - Present
Royal Bank of Scotland January 2015 - Present
RSA October 2013 - October 2014
RSA February 2012 - September 2013
RSA Group December 2009 - February 2012
RSA Group March 2007 - December 2009
RSA Group September 2003 - February 2007
RSA 2001 - 2003
RSA 1999 - 2001
Various including: Merseyside Police, NHS, Liverpool Education Authority 1989 - 1999
Skills
Leadership Development, Relationship Management, Project Planning, Outsourcing, Financial Services, Stakeholder Management, Talent Management, Strategic Planning, Analysis, Performance Management, Project Management, Customer Satisfaction, Training, Customer Experience, Performance Improvement, Project Delivery, Program Management, Customer Service, Insurance, Coaching, Team Building, Recruiting, Team Leadership, Call Center, Sales Management, Call Centers, Risk Management, Account Management, Business Planning, Employee Engagement, Process Improvement, Leadership, Time Management, Business Strategy, Negotiation, New Business Development, CRM, Business Transformation, Change Management, Strategy, Operations Management, Training Delivery, Customer Retention, Culture Change, Management, Sales, Team Management, Business Analysis, Business Process..., General Insurance