Alexandra Marsden MBA DipMC
Wilmslow, Cheshire, United Kingdom
Head of Sales, Consumer at Royal London
Insurance
Education
Chartered Management Institute 2012 — 2014
Level 7 Diploma in Professional Consulting
UEA 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
Sprowston High School 1985 — 1989
Experience
Royal London February 2014 - Present
Aviva plc August 2012 - January 2014
Aviva Life Insurance Company April 2012 - September 2012
Aviva September 2009 - April 2012
Aviva Life Insurance June 2005 - September 2009
Natwest Bank June 1992 - June 2000
Skills
Organizational..., Call Centers, Training Delivery, Human Resources, Proposition Development, Pensions, Customer Experience, Relationship Management, Business Planning, Business Strategy, Offshoring, Stakeholder Management, Process Improvement, FSA, Customer Retention, Team Leadership, Team Management, New Business Development, Leadership, Employee Engagement, People Development, Coaching, Sales, Performance Management, CRM, Governance, Service Delivery, Delivering Results, Personal Development, Strategy, Contact Centers, Business Transformation, Retail, Recruiting, Outsourcing, Business Analysis, Business Process..., Project Delivery, Risk Management, Operations Management, Performance Improvement, Management, Insurance, BPO, Change Management, Culture Change, Account Management, Financial Services, Banking, Contact Centre