Richmond, Greater London, United Kingdom
Technical Writer
Information Technology and Services
Education
Mid-Kent College of Higher & Further Education
Higher National Certificate, Electronics, Computing, Aerospace Technology, Merit
Mid-Kent College of Higher & Further Education
Ordinary National Certificate, Electronics and Aerospace Technology, Merit
Experience
Help Solutions Ltd 1989 - Present
Skills
Volunteering, Content Development, Social Media, Online Help, Author-it, MadCap Flare, Doc-to-Help, Information Architecture, XML, Information Design, A/B testing, Dreamweaver, User Experience, SEO, Usability Testing, Microsoft Word, Technical Documentation, Adobe Acrobat, Technical Writing, SaaS, Captivate, JIRA, Agile Methodologies, RoboHelp, Zendesk, User Assistance, Conversion Optimization, Single Sourcing, Usability, CMS, Manuals, E-Learning, Microsoft Office, Content Management, Confluence, HTML, Training, FrameMaker, MindTouch, Guides, Web Content, Technical Communication, Copywriting, Testing, SnagIt, SharePoint, Wikis, Software Documentation