Milan Area, Italy
Reporting Analyst at Convergys
Information Technology and Services
Education
ITIS G.Peano Turin Italy 1983 — 1987
Industry Electronic Certificate
Experience
Stream Global Services November 2010 - Present
Stream Global Services February 2010 - Present
Stream International May 2006 - February 2010
Stream International January 1999 - April 2006
Stream International May 1996 - December 1998
IRCI Spa January 1995 - October 1995
Coneit Sytems 1987 - 1994
Skills
Sla, Outsourcing, Inbound Marketing, Workforce Management, Problem Solving, Excel, Contact Centers, Microsoft Excel, COPC, Service Delivery, BPO, Analysis, Documentation, Call Centers, Reporting Systems, Human Resources, Technical Support, Teamwork, Call Center Development, Project Planning, Reporting & Analysis, Performance Management, Performance Analysis, Avaya, Team Management, SQL, Software Documentation, Process Improvement, Customer Satisfaction, Troubleshooting, Access, Vendor Management, Customer Experience, Call Center, Business Reporting, Data Analysis, Capacity Planning