Barcelona Area, Spain
Team Leader | European Service Desk Data Centre Services at Colt Technology Services
Information Technology and Services
Education
New Era University 2000 — 2005
Bachelor of Science (B.S.), Civil Engineering
Experience
Colt Technology Services March 2015 - Present
Colt Technology Services October 2012 - Present
Colt Technology Services November 2008 - October 2012
NCO Group September 2005 - February 2008
JC Lim & Associates April 2005 - September 2005
Skills
Service Delivery, Managed Services, Virtualization, Process Improvement, Telecommunications, Solution Architecture, Data Centre..., Technical Support, Service Level Management, Xymon Systems, Team Management, Unix, Hobbit Monitor, Infrastructure..., Civil Engineering, Project Management, Operations Documentation, Cross-functional..., PRINCE2, Cloud Computing, Team Leadership, IT Operations, Change Management, IT Service Management, SLA, Data Center, Stakeholder Engagement, Windows, ITIL, Remedy Ticketing System, Engineering, Networking, Business Process Design, Siebel, BMC Remedy, VMware ESX, Citrix, Service Management, People Management, Incident Management