Barcelona Area, Spain
Learning & Development/ Customer Service/ Online Marketing
Outsourcing/Offshoring
Education
Northen Virginia Community College 2004 — 2005
English: Transitional, Certificate of Completion
Centro de Idiomas Pontificia Universidad Católica del Perú 2001 — 2002
English Intermediate
Instituto Peruano de Publicidad 1998 — 2000
Diseñadora Gráfica Publicitaria, Marketing & Publicidad
Experience
Alphanumeric Systems March 2015 - Present
Sitel March 2012 - Present
Clickemprende October 2012 - July 2013
Sitel April 2011 - March 2012
Sitel November 2010 - March 2011
Content Ed Net May 2009 - August 2010
GreenData September 2008 - February 2009
Sitel December 2007 - August 2008
Rickenbacker Group April 2006 - October 2006
Skills
Complaint Handling, Reporting & Analysis, TweetDeck, Siebel, Training Delivery, PowerPoint, Online Training, Coaching, Complaint Management, Customer Service, Altitude, Coordinating Events, Google Analytics, Online Marketing, Photoshop, Training Skills, Change Management, Trabajo en equipo, Twitter, SAP, Invoicing, Collections Management, Pre-sales Technical..., Bit.ly, Facebook Marketing, Large Format Printing, Mockups, Administrative Support, Hootsuite, Graphic Design, Astro