Barcelona, Cataluna, Spain
Technical Support Advisor B2B Account Security Team
Computer Software
Education
UOC University of Barcelona 2012 — 2012
Video processing, image and audio production
UOC University of Barcelona 2012 — 2012
Intermediate English language skills
I.P.S.A.R Institute 1996 — 2001
High School Diploma Administration and Accountancy Studies, Administration and Accountancy Studies, 65
Mary Daly Associates 2010 — 2010
Food Safety Traning, Food Safety Seminar based on FSAI Guidelines
E.P.A. Ergonomia Prevenzione Ambiente srl 2005 — 2006
Safety Manager Prevention and Protection
Experience
SELLBYTEL Group Spain February 2013 - Present
Centro Vacanze le Casermette www.lecasermette.org Salvation Army May 2012 - December 2012
Globalia www.globalia.com 2011 - 2011
Fast als www.fastals.ie October 2009 - October 2010
Centro Vacanze le Casermette www.lecasermette.org Salvation Army July 2009 - October 2009
Pontevecchio srl www.valmora.it www.acquasparea.it July 2001 - July 2009
Skills
B2B Help Desk, Handling complaints..., Closing flight before..., technical..., Passengers attention, Call Center, Seguridad, Soporte técnico, Check in baggage, Administración y..., Was responsible for..., Good command..., U.C.A (airline software..., Responsible/manager..., Responsible/manager for..., Solución de problemas, Customer care, Account Security Team, AMADEUS software, Management of telephone..., Technical Support..., Reservations Check in, Liderazgo de equipos, Provide consultative..., Handling of cash