Estrella Martinez Barrero
Madrid Area, Spain
Administrative Assistant en McGraw Hill Financial Standard & Poor's Ratings Services
Financial Services
Education
Belair Education Centre - Londres
Travel Agency and Air Travel Certificates, Turismo
Experience
McGraw Hill Financial - Standard & Poor's Ratings Services February 2013 - Present
American Express 2008 - 2011
American Express 2005 - 2008
American Express 1999 - 2005
American Express 1991 - 1999
Skills
Negotiation, Teamwork, Outsourcing, Call Center, CRM, Experiencia del cliente, Business Strategy, Dirección y desarrollo..., Team Leadership, Customer Experience, Contact Centers, Change Management, Customer Satisfaction, Business Analysis, Liderazgo de equipos, Training, Spanish, Lotus Notes, Coaching, Process Improvement, Customer Retention, Team Management, Project Management, Customer Service, BPO