Utrecht Area, Netherlands
Executive Assistant KPN ZM CSIO Customer Operations
Telecommunications
Education
NCOI Business School 2013 — 2014
HBO diploma Schriftelijke Communicatie en Redactie, onderdeel 3 jaar volledig HBO Bachelor Communicatie, 8
Schroevers KPN leergang niveau 7 De managementassistent 2012 — 2013
Certificaat voor diverse modules, diversen
NCOI Business School 2010 — 2011
2011, Competency of a Management Assistant (vaardigheden van een Managementassistent
Alida de Jong School Utrecht 1992 — 1993
1993, Professionalizing Business Administration
Instituut Hulscher Academie Soest 1990 — 1991
1991, Secretary Practice degree
MEAO Midland College Amersfoort 1986 — 1988
1988, Commercial and administrative Education
't Atrium Schothorst College VWO/HAVO Amersfoort 1981 — 1986
HAVO Diploma, English, German, French, Dutch, Economics & Business Administration and Law
Experience
KPN ZM Customer Services Integration Operations (CSIO) January 2014 - Present
KPN Corporate Market September 2012 - September 2013
KPN Corporate Market November 2011 - October 2012
KPN Getronics Netherlands January 2009 - November 2011
Getronics 2008 - 2009
KPN 2007 - 2008
KPN 2001 - 2007
Skills
Project Management, ITIL, Problem Solving, Teamwork, Outlook, Telecommunications, IT Management, French, Incident Management, Management Consulting, Administration, Windows, SAP, Administrative Support, Project Planning, Outsourcing, PRINCE2, Purchasing, System Administration, PowerPoint, Avaya, IT Service Management, Dutch, Administrative..., Excel, Information Management, Microsoft Excel, Organizing, Change Management, Management, Managed Services, English, Microsoft Word, Process Improvement, ICT, Team Leadership, Social Media, German, Microsoft Office, Account Management, Service Management, Service Desk, Operations Management, Coaching, Negotiation, Event Management, Team Building, Word, Logistics, Process Management