Lisbon Area, Portugal
Looking for a new oportunity
Leisure, Travel & Tourism
Education
Nespresso HQ Avaya Manager training 2011 — 2021
Avaya Software, Call center Metrics
Global Estratégias 2011 — 2011
Direito Laboral para Não Especialistas, Direito Laboral
Teleopti Manager 2011 — 2011
Teleopti Management, Call center Metrics and Management
Nespresso HQ 2010 — 2010
Operational Management Training, Team Management Developing Capabilities
Nespresso HQ 2010 — 2010
Operational Management Training Motivational Management
Nespresso HQ 2009 — 2010
The Role of the Leader / Manager in Operational Management Training
Fundação Escola Profissional de Setúbal 2007 — 2010
12º, Ensino Secundário
Odete Fachada Consultores 2004 — 2004
VENDA E NEGOCIAÇÃO & Técnicas de Retenção, Especializações em Vendas, Merchandising e Marketing
Escola Profissional Imagem EPI hoje ETIC 1996 — 1999
Designer, Designer Gráfico
Força Aérea Portuguesa 1997 — 1998
Mecânico Material Terrestre MMT, Internal combustion engine mechanics
Experience
HouseTrip March 2014 - February 2015
Nestlé Nespresso October 2012 - February 2014
Nestlé Nespresso S.A. October 2009 - October 2012
Nestlé Nespresso S.A. March 2007 - October 2009
SECURITAS DIRECT ESPAÑA S.AU. June 2006 - December 2006
Reditus Consulting, S.A. January 2006 - June 2006
TV Cabo September 2004 - January 2006
Brisas e Ventanias January 2004 - January 2006
Triologia May 2002 - January 2004
Decathlon Portugal January 2001 - January 2002
Skills
People Management, Estratégia empresarial, Customer Relations, Credit Analysis, Negociação, Microsoft Excel, Atendimento ao Cliente, Credit Risk, Gestão de equipes, B2C, Accounts Receivable, Team Management, Budgeting, Gestão de projetos, Vendas, Negotiation, Customer Service, B2B, Gestão, Resolução de disputas, Marketing, Microsoft Office, Liderança de equipe, Estratégias de marketing, People Skills, Avaya, Gestão de vendas, Setor de hotelaria, NICE, Teleopti