Ireland
Telecoms Engineer
Telecommunications
Education
Pulse Recording College 2000 — 2001
City & Guilds 1&2, Sound Engineering & Music Technology
Newpark Comprehensive School, Blackrock, Dublin 1993 — 1999
Experience
PlanNet21 Communications Ltd April 2014 - Present
Hewlett-Packard 2010 - March 2014
Sound Engineering Omni-Sound 2001 - December 2013
Bank of America MBNA September 1999 - August 2010
Skills
Contact Centers, Unified Communications, Softphone, Audix, NICE Call Recording, Voice Mail, Disaster Recovery, Gateway, CTI, Call Centre, Trunks, Change Management, Cisco Call Manager, H.323, Switches, ISDN, Avaya PBX, Telecommunications, CMS, Call Center, MPLS, Pick-up Groups, Call Flow Design, Vendor Management, VDNs, Intelligent Call Routing, Meridian, Business Continuity, ACD, IVR, Digital Phones, Telephony, VoIP, QSIG, Hunt Groups, GSM Gateway, Cover Paths, Music on hold, Visio, Troubleshooting, IP Phones, Avaya, Cisco Unity, Definity, Nortel, Novell Netware, Vectors, Avaya AES, Cisco, Audio Visual Support