Warrington, United Kingdom
ICT Request Management Officer at Your Housing Group
Information Technology and Services
Education
The Manchester Metropolitan University 2002 — 2006
Bachelor's Degree, Information Technology, 2:2
Priestley College 1999 — 2002
AVCE/AS/GNVQ, Business Studies, I.T, AVCE Information Technology CD, AS Business D, GNVQ Business MERIT
Penketh High School 1994 — 1999
GCSE, GCSE
Experience
Your Housing Group September 2014 - Present
Gemalto July 2010 - December 2013
Multos International July 2010 - December 2013
StepNexus July 2010 - December 2013
EOS Solutions UK Plc June 2006 - June 2010
Manchester Metropolitan University September 2003 - June 2006
Pureappointments June 2003 - September 2003
Matalan November 2002 - December 2002
Asda November 1999 - May 2001
Skills
MS Project, Customer Satisfaction, Payment Systems, iOS, Ubuntu, Data Analysis, Visio, User Acceptance Testing, Documentation, Smart Cards, Certificate Authority, IVR, Customer Support, Business Intelligence, Document Management, Quality Assurance, Windows Desktop..., MS Excel Pivot Tables, Software Training, FrontRange HEAT, Citrix XenDesktop, SDI, Salesforce.com, Mobile Technology, Payments, Key Management, Business Analysis, Systems Analysis, Android, Software Installation, IT Hardware Support, Windows Phone, Electronic Payments, Microsoft Office, Microsoft Exchange, System Testing, Visual Studio, ITIL, SDA, Help Desk Support, Asset Management, EMV, Windows Server, Active Directory, Predictive Dialers, Security, Customer Service, SharePoint, Computer Security, Windows