Sheffield, South Yorkshire, United Kingdom
MI & Data Analyst at learndirect Limited
Retail
Education
The University of Sheffield 2002 — 2005
Mathematics, Mathematics and Statistics, 2:2
Whitgift School 1995 — 2002
11 GCSEs, 4 AS Levels and 3 A Levels in Maths (A), Economics (C) and ICT (C)
Experience
learndirect Limited August 2013 - Present
Dixons Retail June 2011 - July 2013
npower December 2008 - June 2011
npower July 2006 - December 2008
Yorkshire Water January 2006 - July 2006
Sheffield City Council September 2005 - January 2006
Skills
Retail, Change Management, Governance, Strategic Planning, Project Delivery, Process Improvement, Business Objects, Stakeholder Management, Management Consulting, Data Analysis, Forecasting, Risk Management, Customer Experience, Business Analysis, Analytics, Cognos, Process Engineering, Call Centers, Business Transformation, Contact Centers, Business Strategy, Telecommunications, Strategy, VBA, Analysis, ERP, CRM, Microsoft Excel, Service Delivery, Team Management, Business Process Mapping, Project Planning, Operations Management, Workforce Management, Negotiation, Vendor Management, Outsourcing, Key Performance..., Business Intelligence, Resource Management, Management, Business Planning, Leadership, PRINCE2, Team Leadership, Business Process..., Project Management, Performance Management, Business Process, Statistics