Frome, Somerset, United Kingdom
interim head of customer services, revenues & benefits and housing at High Peak BC & Staffordshire Moorlands DC
Management Consulting
Education
King's College London, U. of London 1981 — 1984
BA Hons, Philosophy
Launceston Community College 1977 — 1979
Experience
High Peak BC & Staffordshire Moorlands DC February 2015 - Present
Insight Public Sector Ltd April 2005 - Present
Birmingham City Council June 2014 - December 2014
Agilisys July 2013 - May 2014
RedQuadrant November 2012 - March 2013
Norwich City Council September 2011 - August 2012
MOUCHEL plc. July 2010 - July 2011
East Devon District Council October 2008 - July 2010
Public Sector Consultants Ltd 2005 - 2010
LB Hammersmith & Fulham 2005 - 2008
Skills
Strategic Planning, Systems Thinking, Policy, Universal Credit, Management Consulting, Program Management, PRINCE2, Project Planning, Training Delivery, Business Transformation, Performance Management, Communication Skills, Business Case, Benefits Realisation, Crisis Intervention, Organizational..., Project Coordination, Financial Analysis, Complaint Investigations, Customer Service, Thought Leadership, Project Delivery, Coaching, Service Improvement, Interim Management, Financial Modeling, Problem Solving, Stakeholder Engagement, Complaint Management, Welfare Reform, Outsourcing, Strategy, Local Government, Data Analysis, Private Sector, Consulting, Performance Improvement, Business Process..., Management, Operational Turnaround, Project Management, Culture Change, Team Building, Business Strategy, Change Management, Governance, Troubleshooting, Stakeholder Management, Workshop Facilitation, Government