Ireland
Head of Quality and Culture, Responsible for CX, Culture, Learning and Talent Development
Hospitality
Education
Franklin Covey 2014 — 2014
7 Habits of Highly Effective People, Certificate
Dublin Business School 2012 — 2013
Advanced Diploma, Project Management, Advanced Diploma PMI
Irish Lifecoach Institute 2008 — 2008
Personal and Business Coaching, Diploma
Irish Management Institute 2008 — 2008
Step 1 Facilitator, Myers Briggs Type Indicator
Irish Institute of Training & Development 2007 — 2007
Learning & Development, Certificate
Waterford Institute of Technology 2007 — 2007
Facilitation Skills, Certificate
Dublin Institute of Technology 1997 — 1998
Personnel Practice, Diploma
Experience
The Doyle Collection August 2011 - Present
Creative Confidence January 2009 - 2015
Hospitality Training Solutions January 2007 - 2013
The Burlington Hotel May 2010 - July 2011
Confidence in Action February 2009 - February 2011
Carton House Hotel April 2006 - October 2007
The Morrison Hotel October 2003 - April 2006
The Kildare Hotel & Country Club 1996 - 2002
Action Recruitment 1992 - 1995
Skills
Human Resources, Leadership Development, Employee Engagement, Employee Training, Hospitality, Hotels, Yield Management, Recruiting, Management Development, Time Management, Strategy, Marketing, Personnel Management, New Business Development, Budgets, Talent Management, MBTI, Hotel Management, Customer Satisfaction, Team Management, Team Building, Teamwork, Food, Event Management, Leadership, Training Delivery, Tourism, Operations Management, Food & Beverage, Customer Service, Training, Account Management, Hospitality Industry, Team Leadership, Hospitality Management, Restaurants, Revenue Analysis, Strategic Planning, Online Marketing, Organizational..., Change Management, Workshop Facilitation, Business Development, Negotiation, Management, Coaching, Business Strategy, Business Planning, Performance Management, Employee Relations