Ukraine
Head of Customer Care at Київстар
Telecommunications
Education
Bad Harzburger Management Schule/ International Management Academy 2012 — 2013
Project Management professional
2003-2006: The Interregional Academy of Personnel Management (IAPM) 2003 — 2006
Magister, Management of human resources; International relationship
Kyiv Humanitarian Institute 1993 — 1999
Magister, International law
Experience
Київстар June 2015 - Present
Київстар August 2014 - May 2015
MTS Group April 2012 - August 2014
MTS Ukraine March 2007 - April 2012
CJSC Ukrainian Mobile Communications June 2005 - March 2007
CJSC Ukrainian Mobile Communications January 2001 - January 2005
CJSC Ukrainian Mobile Communications January 1999 - January 2000
CJSC Ukrainian Mobile Communications January 1998 - January 1999
Skills
Pre-sales, Project Planning, Business Process..., Mobile Devices, IT Management, ITIL, Telemarketing, Cisco Technologies, Outsourcing, SS7, KPI, Contact Centers, MPLS, GPRS, Broadband, Customer Service, Call Center, Requirements Analysis, CRM, Wireless, Operating Systems, IVR, GSM, Business Process, Sales, Key Performance..., Cross-functional Team..., IP, Business Analysis, Change Management, VAS, BSS, Analysis, SMS, Team Leadership, Software Project..., Telecommunications, Workforce Management, Product Management, TCP/IP, Customer Experience, SIP, Troubleshooting, Performance Management, 2G, UMTS, Management, Project Management, Team Management, VoIP