Gothenburg, Sweden
Director, Customer Service & Government Affairs at Volvo Car Group, Brazil
Automotive
Education
Uninter 2012 — 2014
Management Processes
CEFET - PR 1987 — 1992
Industrial Electronics Technology/Technician
Experience
Volvo Car Group, Brazil August 2014 - Present
Volvo Cars Brazil, São Paulo, Brazil April 2011 - July 2014
Volvo Car Corporation, Gothenburg, Sweden March 2010 - April 2011
Volvo Car Corporation, Gothenburg, Sweden November 2006 - March 2010
Volvo Car Corporation, Gothenburg, Sweden September 2005 - November 2006
Volvo Car Corporation, Gothenburg, Sweden November 2003 - August 2005
Ford Motor Company, Volvo Cars Division, São Paulo, Brazil July 2000 - November 2003
Volvo Construction Equipment, Curitiba, Brazil November 1999 - July 2000
Volvo do Brasil, Curitiba, Brazil April 1996 - November 1999
Volvo Car do Brasil Automóveis Ltda, Curitiba, Brazil November 1992 - April 1996
Skills
Competence Development, FMEA, Portuguese, Continuous Improvement, Automotive Engineering, English, Warranty, Automotive, Customer Satisfaction, Revenue Forecasting, Italian, Dealer Management, Automotive Electronics, Spanish, Customer Service, Governmental Affairs, Business Strategy, Swedish, Powertrain, Negotiation, Management, Vehicles, International Sales, French, Business Planning, Automotive Safety, Trend Forecasting, Automobile, Product Development, Automotive Aftermarket