London, United Kingdom
Guest Experience Manager at the Pullman Hotel St Pancras
Hospitality
Education
Northwest University 2006 — 2010
BA, Pastoral Ministry
Northwest University 2006 — 2009
BA, Pastoral Ministry & Pastoral Care
Experience
Pullman Hotels & Resorts January 2014 - Present
Pullman Hotel St Pancras April 2013 - Present
Pullman London St Pancras April 2013 - October 2013
Villa Getaways October 2011 - November 2012
Woodmark Hotel February 2009 - August 2011
Mercer Island Presbyterian Church April 2007 - 2009
American Association of Malaysia June 2001 - November 2002
American Association January 2000 - January 2002
PPRS, Singapore January 1995 - January 1996
Speakeasy January 1992 - January 1994
Skills
Customer Experience..., Trade Shows, Guest Service Management, Online Reputation..., Travel Management, Hotel Management, Employee Training, Staff Development, Customer Experience, Branding & Identity, qualit, Email Marketing, Public Speaking, Hospitality, Meeting Planning, Hospitality Industry, Celebrations, Launch Events, Galas, Hotels, Customer Experience..., Fundraising, Leisure, Guest Recovery, Brand Loyalty, Brand Management, Marketing Strategy, Leisure Travel, Social Networking, Social Media Marketing, Brand Implementation, Wedding Planning, Tourism, Banquets, Resorts, Public Relations, Private Events, Delphi, Weddings, Special Event, Event Management, Training, Catering, Quality Management, Event Planning, Corporate Events, Food & Beverage, Blogging, Training Programme..., Hospitality Management